Important Customer Update, 16th June 2020
Declan Moran, Acting Chief Executive
While most of our office based staff are now working remotely, our customer care and our claims lines are open, working on your behalf. We also continue to have a large number of staff working on the frontline. Our Vhi NurseLine and Online GP services continue to operate despite the significant increase in demand. Our Vhi SwiftCare Clinics and our Vhi Hospital@Home services continue to provide a much needed clinical support to our customers. Vhi has an important role to play in these uncertain times ahead and our promise to you is we will be there when you need us.
As part of the national effort to address this growing public health crisis, the private hospital network is entering into an agreement to provide capacity to the public health system so that there is one single health system during this crisis to meet the healthcare needs of everyone. We believe that this is the right decision at this time and fully support it.
We understand that this changes the nature of the services that we can provide to you right now, but we trust that you are also supportive of the changes. Unprecedented times require unprecedented responses.
We are working through the detail of these temporary changes and will have more information on this for you shortly.
As the only not-for-profit organisation in this sector, Vhi exists solely to meet the needs of our customers. After 63 years in business, this has always been our priority and we have a strong track record in this regard. In previous years when we had a reduction in claims, we returned that money to our customers. We now give you a commitment that we will do that again.
We are also aware of the very significant economic impact of this public health crisis and that as a result, many of you are under financial pressure. Separately, we are developing a package of financial supports for our customers who need help at this time. In the meantime please know that we are here for you and ready to help in any way we can.
Acting Chief Executive
Supporting your Health and Wellbeing
Working with you through this pandemic, we are adapting our services where possible, to ensure you continue to get the supports you need during this time.
COVID-19 (Coronavirus) - Customer Advice and FAQs
The outbreak of COVID-19 (Coronavirus) is a rapidly developing situation and the Health Service Executive (HSE) and the Department of Foreign Affairs and Trade (DFA) are regularly updating their advice regarding Ireland and abroad.
For information regarding the COVID-19 situation in Ireland please see the HSE website at www.hse.ie/coronavirus
For information regarding travel and to see the list of areas where nonessential travel is advised against, visit the Department of Foreign Affairs Website at www.dfa.ie/travel/travel-advice/coronavirus
For information about impacts to your policy please refer to the relevant section below.
The following are some benefit and cover enhancements we have made to help our customers at this time. Remember, if you have questions, you can contact the MultiTrip claims department on 046 907 7358.
- You are unsuccessful in receiving any form of compensation from your airline, tour operator / accommodation provider
- Provided you renew your MultiTrip policy by the last day of your cooling off period.
All Vhi PMI policies provide emergency medical cover abroad, including for COVID-19 related medical needs, of at least €65,000. Vhi MultiTrip tops up the emergency medical cover that exists on domestic health insurance policies to €10 million.
Vhi International health insurance covers members for private medical care all over the world. Governments worldwide are applying different measures to combat COVID-19. Vhi International offers extensive medical cover for members including those who are diagnosed with COVID-19.
However, if you wish to move to a Vhi private health insurance plan, there is no issue doing so and returning to Vhi International when you leave Ireland again. Your waiting periods will remain intact as we offer a seamless transition between our domestic and international healthcare plans.
For medical or claims queries please call +353 46 9077377
For members in the USA call the toll free line: 1 800 852 7747
You can also email us at firstname.lastname@example.org