Vhi Covid-19
We know that this is a difficult and stressful time for you and your families dealing with the challenges of COVID-19 and we want you to know that Vhi is continuing to work hard to support you, our customers.

COVID-19 and Premium Waiver

COVID-19 and Premium Waiver

Supporting your Health and Wellbeing

Working with you through this pandemic, we are adapting our services where possible, to ensure you continue to get the supports you need during this time.

MEET THE VHI HEALTH SQUAD
Vhi Health Squad 8-week programme
Vhi's Health Squad have developed a unique digital programme to help you take a holistic approach to your everyday health. Find out more >
Ask the Squad
If you have health questions on your mind, our Vhi Health Squad is here to help. Find out more >
WELL@HOME
Advice and supports for our 'cocooning' members at this time.  Find out more >


COVID-19 (Coronavirus) - Customer Advice and FAQs

The Health Service Executive (HSE) and the Department of Foreign Affairs and Trade (DFA) are regularly updating their advice.

For information regarding the COVID-19 situation in Ireland please see the HSE website at www.hse.ie/coronavirus

For information regarding travel and to see the list of areas where nonessential travel is advised against, visit the Department of Foreign Affairs Website at www.dfa.ie/travel/travel-advice/coronavirus

For information about impacts to your policy please refer to the relevant section below.

VHI HEALTH INSURANCE
FAQ
The HSE are providing guidance and advice on COVID-19. This advice should be followed at www.hse.ie/coronavirus
Is SwiftCare still open for patients to attend?
At Vhi SwiftCare Clinics we have put plans in place to safely manage all our patients during the COVID-19 pandemic. In order to minimise the risk of spending time in open waiting areas, we have moved to an appointment only service.
How can I get an appointment for SwiftCare?
Please call us before attending the clinic on 1890 866 966 and we will organise an appointment for you. Appointment hours will be 10am to 8pm, Call Centre hours 9am to 8pm.
How should I pay for my SwiftCare appointment?
In the interest of patient safety, we request that payments are made by contactless card / phone where possible.
I have an appointment booked in Vhi Screening. Will this go ahead?
Our screening service is temporarily closed due to COVID-19 and will resume in due course. If you would like more information, please call: Vhi Screening Centre 056 775 3010
Can I use my day to day benefit for an online GP consultation?
Day-to-Day GP benefit can now be used to claim for telephone or online GP consultations provided by any registered GP (as per your Table of Benefits).
Does Vhi have an online GP service?
Vhi online GP is available via the Vhi Health Assistant App between 8.00am - 10.00pm Monday to Friday and 10.00am - 8.00pm on weekends.
I am abroad and need to be hospitalised, am I covered?
Vhi health insurance customers are covered for hospitalisation up to the maximum on their plan (€65K or €100K, see plan detail).
Customer queries should be made to the Vhi Assist Team.
Travel to USA & Canada: 1800 364 9022
Travel to Rest of World: 01 448 2444 or 00353 1 448 2444
If I choose to travel to a country on the DFA’s non-essential travel list will I be covered?
Yes, you will be covered under Vhi Assist for emergency medical events including for COVID-19, if you travel to a country with an ‘Avoid all non-essential travel’ warning i.e. an Orange security rating as defined by the DFA, in accordance with the rules of your health plan. We will not however, provide cover if you travel to a country with a 'Do Not Travel' warning i.e. a Red security rating. This position is reviewed by Vhi on a regular basis and may be subject to change. We recommend that you check the up-to-date position with us prior to travel. Here’s how you can get in contact:
Customer queries should be made to the Vhi Assist Team.
Travel to USA & Canada: 1800 364 9022
Travel to Rest of World: 01 448 2444 or 00353 1 448 2444
Vhi Healthcare are committed to meeting the needs of our customers during the Covid-19 emergency. We are providing an additional range of supports and alternative means of accessing benefits during Covid-19. Click here to find out more about the interim Terms and Conditions that apply to these services.
VHI MULTI TRIP
INFO
Vhi MultiTrip – benefit and cover enhancements:
Vhi MultiTrip has been working closely with thousands of customers in recent weeks who have been affected by the health and travel impacts of the COVID-19 coronavirus outbreak. We understand that this is a distressing time for many and have supported customers who have required repatriation as well as those whose travel plans have been disrupted.

The following are some benefit and cover enhancements we have made to help our customers at this time. Remember, if you have questions, you can contact the MultiTrip claims department on 046 907 7358.
1. Cover for pre-booked trips:
Vhi MultiTrip will provide cancellation cover due to COVID-19 for all renewing customers for any trips booked in 2020 prior to March 19th, where your date of travel takes place after your current policy expires under the condition that:
- You are unsuccessful in receiving any form of compensation from your airline, tour operator / accommodation provider
- Provided you renew your MultiTrip policy by the last day of your cooling off period.
2. Emergency medical cover:
We are happy to confirm that from 01 June, Vhi MultiTrip provides members with COVID-19 medical cover for all future trips as long as you are not travelling against DFA advice.
All Vhi PMI policies provide emergency medical cover abroad, including for COVID-19 related medical needs, of at least €65,000. Vhi MultiTrip tops up the emergency medical cover that exists on domestic health insurance policies to €10 million.
3. Extension to cooling off period:
We recognise that it may now be taking more time to consider planning a holiday at home or abroad and for this reason we’ve extended your cooling off period by an additional 14 days (now 28 days in total) to allow you extra time to review your cover and contact us with any changes you may wish to make.
4. Staycation cover enhancement: (Trips in Ireland)
For staycation travellers, the domestic trip cancellation benefit is being enhanced to cover all overnight pre-booked trips. This benefit has changed the minimum nights that a customer must have pre booked and pre-paid accommodation from 2 nights to 1 night.
5. Price change:
From 15th July we have also reduced our premium by 25% on base rates only. This price change will impact any new and renewing customers from this date.
Please note:  Vhi MultiTrip are no longer able to provide for claims related to COVID-19 on new policies issued, with the exception of emergency medical claims as long as you are not travelling against DFA advice.
VHI INTERNATIONAL
FAQ
Vhi are reducing premium on domestic PMI / Dental plans, why am I not being offered a refund on my International insurance?
Your international health insurance policy is not affected.

Vhi International health insurance covers members for private medical care all over the world. Governments worldwide are applying different measures to combat COVID-19. Vhi International offers extensive medical cover for members including those who are diagnosed with COVID-19.

I have returned to Ireland temporarily and intend to return overseas once travel restrictions are lifted. Can I move to a domestic PMI plan while in Ireland?
Vhi now offers cover in Ireland for up to 179 days so you have full cover for in-patient treatment, day to day expenses etc. in Ireland.

However, if you wish to move to a Vhi private health insurance plan, there is no issue doing so and returning to Vhi International when you leave Ireland again. Your waiting periods will remain intact as we offer a seamless transition between our domestic and international healthcare plans.

I am a Vhi International member and currently based overseas, what is my medical cover for COVID-19?
If you are abroad and hospitalised in relation to COVID-19, please call +353 46 9077377
I am due to travel to an affected area for a work assignment, am I covered?
For countries the DFA advises ‘avoid non-essential travel’ if it is essential for you to travel to an affected area, you will be covered for medical treatment under the terms and conditions on your policy. Travelling for work is considered as essential travel. There is no cover if travelling to an area the DFA website advises ‘do not travel’.
I have a travel claim under Vhi International, do I follow the guidelines of the local government in the country I reside in?
Vhi International will accept guidelines from either the local government in the country where you reside, or the DFA.

For medical or claims queries please call +353 46 9077377
For members in the USA call the toll free line: 1 800 852 7747
You can also email us at vhi.international@intana-assist.com
VHI DENTAL
FAQ
Why did you decide to waive the premium by 30%?
Most dental practices are open for emergency treatment only with other non-essential treatments and treatment plans postponed. In recognition of this, we are waiving 30% of premium for Dental Insurance for the three months.
Why 30% on Vhi Dental when you are waiving an average of 50% on PMI?
These are different products and there are different circumstances resulting in the waiver. Full annual benefits and limits are still available to you over the 12 months of your contract. As a result, we are waiving 30% of premium for Dental Insurance for the three months.
We looked at the likely fall off in claims figures and the cover provided for; based on this came up with the percentage waiver amount.
My dental policy is due for renewal. Why should I renew when I cannot be provided with a service?
By renewing your policy now, it allows you to renew your policy on the existing price. Should there be any price changes throughout the year, your policy will be unaffected.
Emergency dental treatment is covered under the plan
Contacting Vhi During COVID-19 (Coronavirus)
For all enquiries you can contact us in the following ways:
Call us on:
056 444 4444 / 1890 444 444
Email us at:
info@vhi.ie
A limited web chat service is available at:
www.vhi.ie
For Vhi SwiftCare Clinics updates go to:
www.vhi.ie/swiftcare
For Vhi Nurseline services call
1850 247 724
or from abroad call
+353 46 90 77375
For Vhi Online Doctor services,
please book an appointment with either;
MyClinic.ie or WebDoctor.ie
through the Vhi Health Assistant App.

We have taken the decision to close our public offices for the health, safety and welfare of our staff and customers. Offices will re-open as soon as it is safe to do so. We apologise for any inconvenience caused at this time.