Accessibility

Standards Compliance

All pages on this site were developed to reach conformance rating Double A with WCAG and comply with all priority 1 and 2 checkpoints of the Web Content Accessibility Guidelines v 1.0.

Design

The site uses Cascading Style Sheets (CSS) for layout and visual formatting (with rare exception for certain components of some pages). If your browser does not support CSS or your wish to turn it off then all pages are still easily readable and actionable. All fonts are scalable - most browsers provide a means to specify default base text-size.

Feedback

If you have any questions or comments please feel free to provide us with feedback.

Accessing our Services

At Vhi we aim to make your contact with us as trouble free as possible. In support of this we are committed to:

  • Ensuring that access to our public offices is made as easy as practicable.

  • Operating a Minicom service for our customers with hearing or speech difficulties in our call centre 056 7707933 and operating a Loop system in all our public offices.

  • Maintaining the service provided to our blind or visually impaired customers by supplying some of our literature on audio cassette, CD or in Braille on request.

For full contact details including a link to our e-mail service please click here.

Access Officer

In accordance with Section 26(2) of the Disability Act 2005, Vhi has appointed Carol McGrath as Access Officer.
As Access Officer, Carol is Vhi's nominated point of contact for people with disabilities who require assistance or guidance in accessing our information and services.

Contact Details are as follows:

Carol McGrath
Vhi
Lower Abbey Street
Dublin 1

Telephone: 01 6147346
E-mail: carol.mcgrath@vhi.ie

Inquiry Officer under the Disability Act

In accordance with Section 39(1) of the Disability Act 2005, Vhi has appointed Dermot Maguire as Inquiry Officer.

As Inquiry Officer, Dermot will investigate a complaint made in relation to sections 25 – 28 of the Act. Our procedure for dealing with complaints is set out here

Contact Details are as follows:

Dermot Maguire
Vhi
Lower Abbey Street
Dublin 1

Telephone: 01 7997079
E-mail: dermot.maguire@vhi.ie