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I forgot my password and PIN
If you forgot both your password and PIN, click on the
'Forgot your password and PIN?' link on the log in page.
You will then be asked to enter your email address (User ID) as
supplied during registration and correctly answer the security
question chosen at registration.
A new 'One Time Password and PIN' will then be emailed to your
registered email address. This will enable you to login and you
will then be forced to change your password and PIN to one that you
can more easily remember.
Please note your chat will be saved for training and verification purposes.