Terms and Conditions for the Use of PVS(does not apply to any person using PVS for the sole purpose of the eschedule).

(A) The following definitions apply:

"Authorised User" means

(1) an employee of Vhi where access is required to perform their role,

(2) a third party of Vhi in accordance with the contract between Vhi and its third party or

(3) a billing agent appointed by a consultant as part of their Vhi Consultant Agreement, and where access is granted in accordance with the appointment of the billing agent by a consultant as part of their Vhi Consultant Agreement to assist the Consultant with the payment of their invoices.

(4) an employee of a Service Provider, in accordance with an Agreement between Vhi and Service Provider

“Service Provider”means a hospital, facility, or other company that provides a medical related service to Vhi Customers.

"Data Protection Law" means the EU General Data Protection Regulation (Regulation 2016/679), Data Protection Act 2018 and the Data Protection Acts 1988 and 2003 as amended, updated, supplemented, repealed or replaced from time to time and any regulations, codes and guidance issued by the Data Protection Commissioner (or any successor body) “Personal Data”, “Special Categories of Personal Data”, “Controller”, “Processor” and “Processing” shall have the meaning set out in Data Protection Law. Any reference to “Personal Data” in this Agreement is to be understood to refer to “Special Categories of Personal Data” also.

"PVS Support" - means the team within Vhi that manages and monitors the PVS system, registers Authorised Users, and deals with queries relating to PVS; either sent to the email address pvs.support@vhi.ie ,or by phone at 01-6147399

(B) The Authorised User agrees to comply with the following conditions of use when accessing/using PVS:

1. Vhi Insurance DAC ('Vhi') provides the Authorised User with access to PVS in accordance with these Terms and Conditions for the sole purpose of facilitating the verification of Vhi member details wherea Vhi member has requested to utilise their Vhi private medical insurance for the services billed to them. Use of the Service for any other purpose is strictly prohibited and would constitute a breach of the DPL. All abuses/inappropriate usage of the Service will be reported by Vhi to the Data Protection Commission, and shall result in the PVS being withdrawn from the Authorised User and/or where relevant the Service Provider, billing agent or third party of Vhi.
2. Vhi is the Data Controller of all Personal Data accessed through PVS. The Authorised User agrees that the use of PVS shall only be in accordance with these Terms and Conditions, and such other written instructions that Vhi may provide from time to time
3. Each Authorised User shall be provided with an appropriate User ID and PIN by Vhi for access to the PVS, and must agree to be bound by the terms and conditions of the PVS at each login.
4. The Authorised User agrees to keep secret and secure their login details, and not to allow any other person (whether employed by the facility, by Vhi or by a third party of Vhi, or not) to use the same.
5. The Authorised User is responsible for all use of PVS accessed through their login details.
6. The Authorised User shall not disclose their login details to any other person (nor shall they log in to PVS so that someone who is not an Authorised User can use PVS through their account), irrespective of whether or not that person is a colleague of the Authorised User.
7. In the event the Authorised User's login details are used by any person other than an Authorised User, Vhi reserves the right to immediately terminate that Authorised User's access to the service.
8. All use of PVS by the Authorised User is tracked and monitored by Vhi. Vhi shall conduct Audits on the use of PVS from time to time.
9. Access to PVS shall only be granted on the basis that the Authorised User requires Access to the Vhi Patient Verification System (PVS) for the sole purpose of verifying Vhi Healthcare DAC Membership details and, if applicable, benefit information; and on condition that the member has selected to utilise their Vhi private medical health insurance cover for the relevant service. Use for any other purpose is prohibited.
10. In order to protect the Personal Data of Vhi members from unauthorised disclosure, all visual display screens used to access PVS must only be visible to the Authorised User who requires such access
11. No Personal Data provided through the PVS Service should be copied, saved, printed, disseminated, or sent, to any person or another electronic device, including mobile phones (this applies to both paper and electronic copies including screen shots). The PVS Service should not be accessed by Authorised Users in their home or at any other sites external to the Service Provider’s work space, and non-compliance with this clause shall result in Vhi immediately terminating the Authorised User's access to the Service.
12. Personal Data of Vhi members retrieved from the PVS is highly confidential, it is provided through PVS for the sole purpose of verifying Vhi membership details where a Vhi member has requested to utilise their Vhi private medical insurance for the services billed to them, and must not be disclosed to any third party.
13. Confirmation of cover to a Vhi Healthcare member that presents for medical services does not constitute disclosure under these terms and conditions.
14. Vhi will endeavour to provide access to the PVS Service at the agreed times but no warranty is given.
15. Provision of Vhi member and product details is not a guarantee of payment. Benefit will only be paid following the successful adjudication of the claim through the Inpatient Assessment System for the plan held on the date(s) of service.
16. Vhi may terminate access to PVS at its own discretion.
17. The Authorised User agrees to promptly notify Vhi of any incident or data breach that occurs in relation to the PVS Service that results in, or may reasonably give rise to, a risk of unauthorised disclosure, loss, destruction, or alteration, of the Personal Data provided through the PVS Service, immediately (or in any event no later than 24 hours) upon becoming aware of such incident, and shall provide all reasonable co-operation and assistance to Vhi, as may be necessary.

Terms and Conditions for the Use of OGP

"Authorised User" means an employee of a company that pays for, administers or otherwise facilitates, via a Vhi Group Scheme the provision of Private Medical Insurance. Each Authorised User shall be provided with appropriate log in details by Vhi for access to the OGP, and must agree to be bound by the terms and conditions of the OGP at each login.

"Data Protection Acts" means the Data Protection Acts 1988 to 2018 and any regulations, codes and guidance issued by the Data Protection Commissioner (or any official who may succeed either for him or her) and any other applicable data privacy laws and regulations, it shall also include any superseding data protection legislation that comes into force during the Term of this Agreement ('together the 'DPA')

"Personal Data" has the meaning given to it in the Data Protection Acts

"Sensitive Personal Data" has the meaning given to it in the Data Protection Acts

1. Vhi Insurance DAC ('Vhi') provides the Authorised User with access to the OGP via a Personal Identification Number (PIN) in accordance with these Terms and Conditions for the sole purpose of facilitating the verification of policy details/alterations and breakdown of payments of Vhi Healthcare group scheme members. Use of the Service for any other purpose is strictly prohibited and would constitute a breach of the DPA. All abuses/inappropriate usage of the OGP service (Service) will be reported by Vhi to Data Protection Commissioner and shall result in the OGP being withdrawn from the Authorised User. In particular Authorised User acknowledges and agrees that they are the controller of any Personal Data with regard to the employer-employee relationship and will take appropriate steps to ensure compliance with the DPA, including such provisions as may apply to the transfer of Personal Data outside of the EEA.
2. With regard to the processing of personally identifiable information involving the OGP both Vhi Insurance and the Authorised User's Employer are co-controllers, independently determining the purposes and means of processing the transfer data between them to that end, in accordance with Data Protection Law. Vhi Insurance determines that Personal Data shall be processed for the purposes of providing Private Medical Insurance and it shall determine the means of processing also. The Authorised User's Employer determines that Personal Data shall be processed for the purposes of the employer - employee relationship and they shall determine the means of processing also. Data is shared between Vhi and the Authorised User's Employer using the OGP for Vhi Insurance to provide health insurance and for the Authorised User's Employer to manage their employee relationships.
3. The Authorised User agrees to keep secret and secure their log in details and not to allow any other person to use the same.
4. The Authorised User is responsible for all use of the OGP accessed through their log in details.
5. The Authorised User shall not disclose their log in details to any other person (nor shall they log onto OGP so that someone who is not an Authorised User can use OGP).
6. In the event the Authorised User's log in details are used by any person other than an Authorised User, Vhi reserves the right to immediately terminate that Authorised User's access to the Service.
7. All use of the OGP by the Authorised User may be tracked and monitored by Vhi. Vhi may conduct Audits on the use of OGP from time to time.
8. The OGP screen must only be visible to the Authorised User who requires such access.
9. No Personal / Sensitive Personal Data provided through the OGP service should be copied, saved, printed, disseminated or sent to any person or another electronic device including mobile phones (this applies to both paper and electronic copies including screen shots). The OGP service should not be accessed by Authorised Users in their home or at any other sites external to their work space and non-compliance with this clause may result in Vhi immediately terminating the Authorised User's access to the Service.
10. Personal / Sensitive Personal Data of Vhi members retrieved from the OGP is highly confidential, it is provided through OGP for the sole purpose of verifying Vhi policy details/alterations and breakdowns of payments of Vhi Healthcare group scheme members and must not be disclosed to any third party.
11. Vhi will endeavour to provide access to the OGP Service at the agreed times but no warranty is given.
12. Vhi may terminate access to the OGP at its own discretion.
13. Vhi may suspend any Authorised User access to OGP in the event that Vhi has reasonable cause to believe that the OGP is being used in any manner which is contrary to these terms and conditions.
14. The Authorised Users agrees to promptly notify Vhi of any incident or data breach that occurs in relation to the OGP Service that results in or may reasonably give rise to a risk of unauthorised disclosure, loss, destruction or alteration of the Personal / Sensitive Personal Data provided through the OGP Service, immediately (or in any event no later than 24 hours) upon becoming aware of such incident and shall provide all reasonable co-operation and assistance to Vhi as may be necessary.